1. Age restrictions – you must be 18 yrs or over to attend one of the willow workshops.
  2. Bookings – after requesting a reservation to book a place on a workshop you will receive an email of acknowledgment. Once payment has been confirmed your place is then confirmed, in the unlikely event that your order has been received simultaneously with another you will be contacted to offer an alternative date or refund.
  3. Cancellation – a refund will only be given if a replacement attendee can be found and will be subject to a cancellation fee, you may send someone else in your place but please let us know the name of the person. If the booking is for a course of workshop there is no entitlement to extra sessions due to limited space at workshop venues but every possible effort will be made to ensure you have the materials and instructions to complete your project at home
  4. Cancellation of a workshop by Rachel Harwood Willow – in the exceptional circumstances off that happening you will be given as much notice as possible and be offered an alternative date or a refund. 

Gift Vouchers

  1. Vouchers can be purchased online and are valid for 12 months from the date of purchase. The start date will be from the delivery time to you or your intended recipient. Gift vouchers are redeemable for workshops or products but cannot be redeemed for cash.

Returns Policy

Thankyou for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with you r purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our returns policy.

Returns: All returns must be posted within 14 days of the original purchase date. All returned items must be in new and unused condition, with all original tags and label attached.

Returns Process: To return an item place the item securely in its original packaging and contact me on [email protected] for return details.

Refunds: After receiving your return and inspecting the condition of your item, we will process your return. Please allow up to 30 days from receipt of your item to process your return.

Exceptions: For Defective or damaged products, please contact [email protected] to arrange a refund or exchange.

Questions?: If you have any questions concerning our return policy, please contact me at: [email protected]